Within 30 days from the date of purchase, activSoftware will accept the return of any product, if sold to you directly by activeSoftware, for defects only that are not listed under known issues. We HIGHLY
encourage you to take advantage of the evaluation versions(trial) of our products to insure that they meet your use and performance requirements prior to purchasing. If we do not have a trial version you are allowed to return the product if it will not work in your environment. There are no refunds for open-source code orders.
If you purchased the product from an activeSoftware distributor or reseller, you must return the product to the source from which they were originally purchased and you will be subject to any terms and conditions they enforce. All software sold by activeSoftware is delivered AS IS and activeSoftware makes no warranty as to its use or performance.
Chargebacks to credit cards or stop payments on checks as a means to "return" software will be construed as fraud and prosecuted to the fullest extent of the law. Additionally, non-payment of duly issued invoices based upon a customer purchase order will be collected upon using all means possible.
All exchanges are subject to a 15% exchange fee, once the purchased products have been registered.